Product profile

Product name: Canada Express line.

Channel name: Express general cargo CA003; Express electric CA002;

Tracking: Door to door tracking

Route: domestic package, export customs declaration, charter flight, foreign customs clearance landing, end delivery

Type of goods: one ticket, one piece

Reference period: 7-9 working days

Package weight limit: the minimum weight is 50g, less than 50g is charged according to 50g, the maximum weight is 30kg

Goods size: one side does not exceed 120cm, three side length does not exceed 200cm

Packing requirements: Wooden packing is not accepted, only carton or express bag

Billing method: Counting bubbles, volume weight (except 6000) is less than 2 times the actual weight, according to the actual weight charge is equal to or higher than 2 times the actual weight is charged according to the volume weight, (volume weight = length x width x height /6000).

Properties of goods: general goods, built-in (quantity: batery≤2,cell≤4 battery power: battery≤100WH,cells≤20WH): Prohibited goods such as battery goods, pure electricity, liquid powder guns and ammunition are not accepted.

Departure airport: Mainland/Hong Kong

Departure airport: Toronto/Vancouver

Arriving at the airport: the name of the declared item cannot be a category of declaration, it must be a specific name. For example: can not only declare clothing, such as should be declared specifically for women's shirts.

Filing requirements: The electronic pre-clearance method has a retention rate of only 0.1% in Canada

Customs clearance: Diversified terminal delivery services, one is to use Canada Post's most cost-effective terminal delivery service, the delivery range is all over Canada (including post office boxes and postal all-weather self-service parcel cabinet addresses), the duration of 1-3 natural days; Another option is the Shang Pai service, which can provide proof of signing

End delivery: System default. The uploaded order is DDP(that is, pay customs duties), the amount of customs duty free in Canada is 20CAD, if the declared value is more than 20 Canadian dollars need to pay taxes

Return redelivery service (additional charge applies) :
1, 3 failed mail delivery, such as the customer and the recipient renegotiate to provide a new signature address, the Canadian warehouse after the redelivery.
2, failed to deliver the mail, the customer asked to return to China. The company summarizes the returned information and the physical goods are shipped back to Hong Kong.
3, the delivery of failed mail, the customer requires local destruction or abandonment of processing

Specific operation process:

(1) You can obtain the special line sheet through the ERP system and paste the goods on the sheet, and negotiate the delivery time with the customer service.

(2) We will arrange the vehicle to pick up the goods according to the time negotiated with both parties, and transport your goods to the processing center

(3) After receiving the goods, the processing center checks the number and weight of the pieces, sorting and packing according to the general goods and live.

(4) The packaged goods shall be transported to the corresponding port by air according to Canada Post gate for pick-up and mail customs clearance.

(V) Complete the customs clearance mail for the final - kilometer delivery.

(VI) Handling of failed mail delivery (need to pay separately)
1, 3 failed mail delivery, such as you renegotiate with the buyer to provide a new signature address, the Canadian warehouse after the redelivery
2, failed delivery of mail, you can request to return to China. The company summarizes the returned information and the physical goods are shipped back to Hong Kong.
3, the delivery of failed mail, you can ask the local destruction or give up processing

Information flow

1. Customers place orders through e-commerce ERP system.

2. Customers provide forecast information; Customer service tracks whether the goods arrive at the warehouse.

3. Customer service prepares route information according to forecast information and warehousing information: invoice and flight arrangement

4, customs declaration, customs clearance information to the customs and to the destination country forecast

5. Extract/clear light. Canada officially accepts the cargo.

Three main lines of information flow interaction:

(A) e-commerce customer special line waybill acquisition
1. Connect the ERP system of e-commerce customers to the Rakuten system, provide the original parcel order information, and generate the waybill number;
2. You can visit the Rakuten official website according to the waybill number. Query the full trace information.

(2) Receipt and delivery within China. Shipping information processing
1. Tracking cargo warehousing, system pushing sorting center and air shipping node information to customer tracking.

(3) Processing of overseas receipt, customs clearance, delivery and return information
1, Canada port reception, customs clearance, delivery and return node information system update to customers
2. If the recipient refuses to pay the customs duty during overseas delivery, the company will summarize the email information and tax amount and notify the customer service staff via email: After the customer service confirms with you that the email is dirty and changed to DDP, the company will change the email to tariff prepaid and re-deliver the email;
3, mail delivery information Rakuten system feedback to you;
4, unsuccessful mail delivery information by the company daily feedback to the customer service staff, customer service will notify you after receiving and confirm the next step of the mail processing and feedback to the company;
5, choose to return the mail to Hong Kong, the company will collect the return information by batch and notify the customer service staff, the customer service staff after receiving the email to notify Hong Kong to receive the physical object according to the return information.

Full tracking information:

The following table describes all nodes and their descriptions